Support

We’re here to help.

Contact us

Email contact@nexphaz.com — include your restaurant’s name and what you were trying to do. We answer within one business day, faster during service hours.

Can’t sign in?

Use “Forgot password?” on the sign-in screen to receive a reset link by email. If your account has no email on file, your restaurant’s manager can reset your password in Staff.

Working offline

If the internet drops, keep working. New bookings, seatings and changes are saved on the device and sync automatically when the connection returns. The bar at the top of the screen shows how many changes are waiting.

Alerts

Turn alerts on in Account → Alerts. You can send yourself a test alert from the same screen.

Your restaurant’s address

Every restaurant has its own Sirvanos address, for example bellavista.sirvanos.com. You’ll find yours in your welcome email, or ask your manager.

Deleting your account

In the app: Account → Delete my account. Without the app: follow the steps at sirvanos.com/delete-account. This permanently deletes your staff login; your restaurant’s bookings and guest records are kept because they belong to the restaurant.