Support

Last updated: October 19, 2026

Sirvanos POS Retail is a point-of-sale register for small retail businesses. Staff ring up sales on an iPad or Android tablet, take cash, and send card payments to the business's own countertop card terminal. A second tablet can face the customer for phone check-in, loyalty sign-up, the live total and the receipt. The register keeps selling when the internet drops and sends the sales when the connection is back.

Set up a register

You need a business that is already set up in the Verso Back Office website (the owner does this once).

1. Owner or manager, in Back Office: find your business code in Settings. Then go to Settings → Registers, add a register if needed, and tap Get Code next to it. The 6-digit activation code works once and expires after a few minutes, so do this when you are standing at the tablet.
2. On the tablet: install Sirvanos POS Retail from the App Store or Google Play and open it.
3. Type the business code and tap Continue. Check that the name shown is your business, then tap Yes, continue.
4. On What is this device? choose Register.
5. Type the activation code and tap Activate Station.
6. Touch the screen and sign in with an employee PIN (or scan a staff badge with a connected scanner).
7. Open a shift: enter the Starting Cash Float and tap Open Cashier Shift. You are ready to sell.

Set up a customer screen

1. On the second tablet, open Sirvanos POS Retail and type the same business code.
2. Choose Customer screen, then tap the register it sits next to.
3. Turn the tablet to face the customer. Customers type their phone number to check in, or tap Skip.

To change what a customer screen is paired with, tap the small gear in its top-right corner.

Common questions

"That code did not work"

Check the business code with your manager. If your business uses its own server, tap Use a different server on the first screen and type the address your manager gives you.

"Invalid or expired activation code"

Activation codes work once and expire quickly. Ask a manager to tap Get Code again in Back Office. If the register is "already claimed by another device", a manager can release it in Back Office → Settings → Registers → Unclaim.

The internet is down

Keep selling with cash. Sales are saved on the tablet and sent automatically when the connection returns. Card payments need the internet. Staff can sign in offline only if they have signed in on that tablet at least once while online.

Card payments

Cards are taken on your business's countertop card terminal, which comes from your payment processor. If a card payment shows "not confirmed", follow the steps on the screen or call a manager. The app never sees full card numbers.

Receipts do not print

Printing goes to the store's receipt printer. A manager can check the printer setting in the register's Hardware section. You can always reprint from Sales History.

Moving a tablet to another business or role

Finish or save any open sale first. Before a register is activated, use Not a register? Change this device; on a customer screen, use the gear → Sign in to a different business. The tablet then starts clean, with nothing kept from the previous business.

Privacy and your data

Read the Sirvanos POS Retail Privacy Policy. To see, correct or delete customer or staff information, ask the business, or email cm@nexphaz.com.